Melody Gordian

Customer Service and Sales

Melody joined Desjardins Lawyers' team in 2025. A seasoned customer service and sales professional, Mélody boasts over 18 years of experience in team management, performance improvement, and leadership within demanding and highly confidential environments. Known for her rigor, perseverance, and active listening skills, she cultivates lasting relationships of trust with both clients and colleagues.

Her experience as a team leader has allowed her to develop strong expertise in coaching, results analysis, quality management, and resolving complex situations. Focused on delivering an exceptional customer experience, she distinguishes herself through her personalized approach, meticulous attention to detail, and proven ability to foster customer loyalty while simultaneously motivating and developing talent within her teams.