Maîtres d'hôtel and hosts/hostesses greet patrons and escort them to tables, and supervise and co-ordinate the activities of food and beverage servers. They are employed in restaurants, hotel dining rooms, private clubs, cocktail lounges and similar establishments.
- Receive and record patrons' reservations and assign tables
- Greet patrons and escort them to tables or other seating areas
- Speak with patrons to ensure satisfaction with food and service, and attend to complaints
- Order dining room supplies and equipment
- Inspect dining and serving areas and equipment
- Supervise and co-ordinate activities of food and beverage servers and other serving staff
- Accept payment from patrons for food and beverages
- Maintain financial statements and records
- Prepare work schedules and payrolls
- Interview candidates for food and beverage server positions and train new employees
- May be responsible for marketing and advertising the dining establishment.
- Completion of secondary school is usually required.
- Several weeks of on-the-job training are usually required.
- Maîtres d'hôtel require experience as a formal or captain waiter/waitress or other food service experience.